Tag

Good day,<br> <br> I lost my Putco tag and had a receipt stating the last day I used the tag. The tag still had 33 trips and was expiring on the 30th of November. I went to Putco Depot to report my missing tag and wanted to know if it's possible for the tag to be blocked nor get a refund or if it's possible to use the bus until the expiry date, they said there is nothing they can do but write the card on they missing list until someone reports it missing and by the 30th they'll call me. I called Putco for feedback they told me that somebody is using my tag so I asked them if they can't block the tag they said no. I tried calling the Transport Manager Joyce finally got hold of her and then told me that she'll call me back till today she hasn't called back. What amazes me is that the tag couldn't be blocked or were the Putco people lying to me so that they don't have to refund I still don't understand till this day. I am very disappointed by Putco and I have been a regular passenger and using their transport services for a long time. I'm really hurt by their treatment and dishonesty.