Self created & Implemented Putco Policy

To Putco and Larimar On the 3/06/2022 at 6:30 am, at Moloto Bus rank(Big Tree Mall), I Pule & my wife used Putco Bus from Moloto to Menlyn but My wife was going to Mamelodi because the bus goes via Mamelodi.. -When the bus arrived at Moloto Bus Rank, We were on the que & when my wife pays for the trip to Mamelodi the Driver(Mr Mokaba) clock numbers/ Bus number 1516 instructed her to climb off because she pays cash “Meaning she must go at the back of the que and wait for all the passengers with ticked and then she can climb in”

-My wife climbed off as per the drivers instruction… -I asked the driver if this is the Policy that was implemented by Putco & Larimar or is the Policy that was created and implemented by you as an employee.

No Respond.. -He also shouted at my wife for no reason. After all the ticket passengers she climbed in.. -Is Putco & Larimar aware of this Policy that if you have cash you must go at the back of the que and wait for all the ticket passengers and cash passengers must stand up on the passage inside the bus?

-Is Putco drivers allowed to shout passengers, disrespecting or being undermined because they pay cash or of the arear where they come from?

-This is the treatment that Mr mokaba give to passengers when he wakes up on the wrong side… -We also have our own problems as well we also have families, we all have to use public transport because of the situation that’s affecting the economy of South Africa.

Secondly

The very same bus we using from “Moloto Bus Rank Big tree” should start collecting passengers at Moloto RDP section.. After the rains he said he is not coming to collect passengers from Moloto RDP anymore because of the road is not drivable & since this year he is not collecting passengers from Moloto RDP section.. -We as the citizens of Moloto RDP & New stands we struggling to get service from Pucto bus services because Mr Mokaba just decided not to collect passengers from RDP section anymore. -Is this how an employee should treat Putco’s clients or Is this how Putco and Larimar instructed Mr Mokaba as an employee to ill-treat clients? I think such behaviour must be dealt with as it affect the business & also bringing companies name in disrepute. All the passengers must be treated fairly and equally.

I am not the only passenger who got ill-treated or getting bad treatment from the driver MR Mokaba. Your urgent respond shall be highly appreciated.

Regards Pule Marota