Pucto poor customer service

It is really frustrating that as a new customer to putco by far I haven't had any great service to this day. Is it really a crime to ask drivers which routes is the bus going? Is it really a crime to ask cashiers how much is the tag, the weekly fee and monthly fee? Because I honestly feel like it is and yet I am a paying customer. This has been going on from since the 6th of April and I hadn't take note of the bus numbers for me to report the service that pucto has been rendering to me. On the 21st April I got into a bus to sunning hill at about 05:45 I asked the driver where is the bus going he literally went mute on me and didn't reply me. Today at 06:51 at pennyville on a bus to Midrand bus number 9065 I went into the bus I greeted the bus driver and he didn't reply me,I went on to ask if the bus is going to Midrand Waterfall and his response was blatantly rude he said "I don't know where is this bus going,ask the people who are getting in the bus instead of asking me"

This goes to show that those two drivers that I can recall having a rude encounter with need to be trained on soft skills because they lack in greeting, acknowledgement, they don't have empathy of any kind and they not even dedicated to their job.

Please deal with them accordingly and send me feedback on *** by no later than Monday or else I will be taking this to Twitter and all social networks platforms.