NO CUSTOMER SERVICE AT PUTCO

I reported my tag on 30th October and i was told that they have flag it they gave me a number to call and check the progress ,today when i called i was told my tag has been in use since November the 4th but if you flag it you were supposed to see that is in use ,then the said since its been working for that long they can't reverse me my trip ,when i ask why they said that's the policy and the is no other way to help me so it means i spent R732*2 this October ,so Putco is willing to make profit on the expense of their customers