Bad Service from PUTCO

We have to wait 3 HOURS for a bus, when we ask where the buses are they tell us that the buses do not have diesel. When you finally get a bus the bus gets stuck. I think Putco should just sell its company because it can not satisfying its customers and can not service their buses. We buy monthly or weekly bus tags only to be told that the buses do not have any diesel, this is completely unacceptable.