Unhappy pet at Purrfect Cat and Parrot Hotel Farmall.

We took our cat in and she was extremely stressed and unhappy. She had not eaten and was panting all the time. How do we know this is because we visited her and the food left from the previous day was not touched. It was extremely hot inside because there is only one place the air comes in at the entrance but doesn't circulate out. We felt the heat inside. The second day we went to visit, Phoenix was extremely stressed. We stayed for a while and in the other cage the a kitten cried continuously non stop..poor thing. And then all the birds were also Inside in that small enclosure and the pitch of the bird sounds was so high it was totally unbearable. I was under the impression that they were kept separately. My son and I could not take it anymore we drove back about 7 in the evening to fetch her. On arrival we were told to come back the next morning to fetch her because they were closed. I insisted and Kim opened up. She was not happy and told me that they were having supper and that she was German. Not sure what that had to do with me taking back my Phoenix. She didn't greet us with the same attitude she was cheeky and asked us not to interfere with other peoples cats and yet it didn't bother them when we first booked our cat in . It was ok then to talk to the other cats. Her website says 135 and yet she charged us 140 per night. I paid more than half and the balance on admission. We have our cat back traumatized but happy at home and recovering. I wonder how many of the people go out to check were their pets are staying. She had all her Injections but she came back sneezing continuously and every sound makes her jump because of the noise of that place. I asked for my money back I paid for 19 days and Kim said she cannot refund. My cat only stayed there for one day. Ethically I should get a refund ,R2500 is a lot of money and I can't get it back. Kim asked me to leave the cat there instead of taking back the money. What does one do if the cat was totally unhappy there how can I leave my cat back there. Unfortunately it's a loss on our end but at the end of the day we saved our cat. Please go and check where your pet stays before leaving them. The people taking care of the pets should be equipped to do so ,must love the pets more than money. The Website also talks about a non refundable deposit but doesn't say it won't refund you if you are unhappy. Any comments from anyone on what I should do about the money I paid and cannot get back because I definitely won't take my baby anywhere near there again.