Horrible service from PURQ.co.za

I recently had to get a copy of academic transcript from University of Johannesburg and they directed me to PURQ. PURQ gave me a pro-forma invoice, and after depositing the money they said I should pay I was then told by Ann Olivier that I had to pay extra to cover their bank charges. After paying the amount that she instructed me to, I still can't get the results. The only thing I get is an extremely condescending attitude from Ann Olivier. Institutions should reconsider this service provider.