Poor business ethics - **********

On the 13 January 2020 I phone Purple Turtle Driving school regarding driving lessens for my daughter , I were in a crises situation as she was on her way to the university and needed her license for her to come around in Pretoria where she will be living for the next 3 years. My husband lost his job, and this was to us especially important to get her license as she had a vehicle to come around with in Pretoria.

Matlida van Wyk informed me via WhatsApp that she must meet you at the Hendrina testing station on the 15 January 2020 so she will see if you get an appointment. We must send the money with her and that I must work on Kriel packages (not Hendrina R 400 cheaper) because that is how it works.

She met Matilda in Hendrina on the morning of the 15 January 2020. After almost the whole morning she were unable to get her an appointment for the time. I told my daughter to come back and Matilda told her to pay the money and you will make sure that you get an appointment, just to make sure I paid you the amount of R 3400 for 4 lessons + appointment + prep + test fees.

On the 16 January 2020 (17:18 pm) I send a WhatsApp to ask if you got hold of an appointment you informed me (very late that night) that they will give you a date for the next week Wednesday then you will put her with the Pretoria people, I told you it is not possible because she had in her first week a 1-year camp.

On the 17 January 2020 you phoned me, and we discussed it, I requested a refund because we made other plans in Pretoria where someone can help us. You said I must send my banking details (which I did) so you can refund me.

On the following occasions I requested a proof of the refund and every, every time you had an excuse: 21 January 2020 24 January 2020 27 January 2020 28 January 2020 29 January 2020 7 February 2020 8 February 2020 11 February 2020 12 February 2020 14 February 2020

After I spoke to you on the 15 February 2020 and I said that you are a ***** you blocked me on WhatsApp and phone. We send emails and there was just no reply and I know you received it because I did a router on the email.

Then the Covid thing happened with everyone, and me and my husband said that we are going to give you a break because this was difficult for everyone. In December 2020, my husband phoned you again because my daughter (because of the covid) still did not have her drivers license as all the students came home for most of the year. He asked you again if you would help (to give you another chance) and you did not have to give her lessens as she is driving incredibly good just to get an appointment and take her for her license and AGAIN you just have excuses. You told my husband you could not get an appointment in Hendrina because if you come from another town you are not allowed to go to a different town for you license, this is bull as she got her license now in Belfast.