Refuse to Respond Refund

Justine Lever from Purple Turtle was very quick to take my money for an order i placed with her for embroidery. i sent update requests weekly and she just did not respond to my messages. when i finally got a hold of her via phone 3 weeks later she had the excuse that she doesnt always see her fb messages, but this is how she corresponded with me to take the order at first? She had an excuse that the gown had marks and her suppliers doesnt get stock till next year so she will refund me. i sent her my banking details to do the refund and once again she is ignoring my messages. when i phone her she puts the phone down while i am still talking to her . I have been waiting another 10 days further and still no refund. She took my money and does not refund as she promised. DO NOT DO BUSINESS WITH HER! Justine Lever from Purple Turtle http://www.purple-turtle.co.za/