Worst After Sales Service i have every had!

We sent our water dispenser to be fixed on the 14th of December 2017. January followed up and was told they do not know where it is and will have to look for it. too another week before anyone got back to me - after leaving repeated messages and phoning every day. Then we were told that the machine is no longer in its warrantee period and we will have to pay for the repairs - explained to them that the machine was only purchased and delivered in January 2017 therefore the 1 year Warrantee is still applicable. Had to send proof of payment in January as they "cannot" go back so far on their records. so I sent the proof of payment and then I was informed I have to pay the courier fees before they will dispatch the dispenser back to us - which was paid same day. then it took another week for the dispenser to be delivered - and when we open the box it is not even our dispenser! its someone else's dirty dispenser. and once again I have to spend between h30 to 40 minutes on the phone with them which resolves nothing because our dispenser is clearly gone. Was promised to be phoned with an update before 14H00 today 07/02/2018 but surprise it's already 15:00 and no one has called back.

Absolutely distgusting service would not recommend them to anyone ever. will never recieve repeat business from us. Takes 2 months to fix a thermostat and still have not even recieved the right dispenser.