WN
Wietsche N
1 reviews | Active since Feb 2021
18 Mar 2025, 14:50
Puritech water treatment where is my money?
I bought a filter storage tank with delivery, after 3 days it was not sent out and I arranged with then to send my own courier as there excuse was that they have have issues with their courier. They would refund the shipping cost. On the 27th of February 2025 my courier collected the item, and ever since then I emailed when numerous times, confirm bank details, reconfirming again, to just following up everytime getting a ”we will pay it soon”
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Puritech Water Treatment's replyOfficial
15 Sept 2025, 11:28Hi Wietsche,
Thank you for taking the time to share your experience. I'm truly sorry to hear that we let you down — that’s not the standard we strive for, and we take feedback like yours seriously.
Please know that your concerns have our full attention. We would really appreciate the opportunity to learn more about what happened so we can make things right and prevent this from happening again.
You're welcome to reach out directly to our office at *** or call ***, and a member of our leadership team will personally follow up with you.
We value your business and would be grateful for the chance to earn back your trust.
Warm regards,
Puritech Management Team
Thank you for taking the time to share your experience. I'm truly sorry to hear that we let you down — that’s not the standard we strive for, and we take feedback like yours seriously.
Please know that your concerns have our full attention. We would really appreciate the opportunity to learn more about what happened so we can make things right and prevent this from happening again.
You're welcome to reach out directly to our office at *** or call ***, and a member of our leadership team will personally follow up with you.
We value your business and would be grateful for the chance to earn back your trust.
Warm regards,
Puritech Management Team
Puritech Water Treatment's reply15 Sept 2025, 11:28
Official
Hi Wietsche,
Thank you for taking the time to share your experience. I'm truly sorry to hear that we let you down — that’s not the standard we strive for, and we take feedback like yours seriously.
Please know that your concerns have our full attention. We would really appreciate the opportunity to learn more about what happened so we can make things right and prevent this from happening again.
You're welcome to reach out directly to our office at *** or call ***, and a member of our leadership team will personally follow up with you.
We value your business and would be grateful for the chance to earn back your trust.
Warm regards,
Puritech Management Team
Thank you for taking the time to share your experience. I'm truly sorry to hear that we let you down — that’s not the standard we strive for, and we take feedback like yours seriously.
Please know that your concerns have our full attention. We would really appreciate the opportunity to learn more about what happened so we can make things right and prevent this from happening again.
You're welcome to reach out directly to our office at *** or call ***, and a member of our leadership team will personally follow up with you.
We value your business and would be grateful for the chance to earn back your trust.
Warm regards,
Puritech Management Team