LS
Louw S
1 reviews | Active since Jun 2020
03 Feb 2025, 11:45
Puritech: Buyer Beware
I have been buying from Puritech for a number years, with a mutually beneficial relationship established. However, I recently bought 2x BB filter housings from them, where one unit burst on applying below-specified water pressure. On closer examination, it was found that the unit had a manufacturing defect, preventing the sump to seal properly against the bonnet, which inadvertently resulted in overtightening. Puritech is now hiding behind their T&Cs, saying the unit is not covered by any warranty because 'filters are consumables'. This housing is NOT a consumable, but a permanently fixed piece of hardware. My argument fell on very deaf ears...
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Puritech Water Treatment's replyOfficial
15 Sept 2025, 11:26Hi Louw,
Thank you for taking the time to share your experience. I'm truly sorry to hear that we let you down — that’s not the standard we strive for especially as a loyal customer to Puritech, we take feedback like yours seriously.
Please know that your concerns have our full attention. We would really appreciate the opportunity to learn more about what happened so we can make things right and prevent this from happening again.
You're welcome to reach out directly to our office at *** or call ***, and a member of our leadership team will personally follow up with you.
We value your business and would be grateful for the chance to earn back your trust.
Warm regards,
Puritech Management Team
Thank you for taking the time to share your experience. I'm truly sorry to hear that we let you down — that’s not the standard we strive for especially as a loyal customer to Puritech, we take feedback like yours seriously.
Please know that your concerns have our full attention. We would really appreciate the opportunity to learn more about what happened so we can make things right and prevent this from happening again.
You're welcome to reach out directly to our office at *** or call ***, and a member of our leadership team will personally follow up with you.
We value your business and would be grateful for the chance to earn back your trust.
Warm regards,
Puritech Management Team
Puritech Water Treatment's reply15 Sept 2025, 11:26
Official
Hi Louw,
Thank you for taking the time to share your experience. I'm truly sorry to hear that we let you down — that’s not the standard we strive for especially as a loyal customer to Puritech, we take feedback like yours seriously.
Please know that your concerns have our full attention. We would really appreciate the opportunity to learn more about what happened so we can make things right and prevent this from happening again.
You're welcome to reach out directly to our office at *** or call ***, and a member of our leadership team will personally follow up with you.
We value your business and would be grateful for the chance to earn back your trust.
Warm regards,
Puritech Management Team
Thank you for taking the time to share your experience. I'm truly sorry to hear that we let you down — that’s not the standard we strive for especially as a loyal customer to Puritech, we take feedback like yours seriously.
Please know that your concerns have our full attention. We would really appreciate the opportunity to learn more about what happened so we can make things right and prevent this from happening again.
You're welcome to reach out directly to our office at *** or call ***, and a member of our leadership team will personally follow up with you.
We value your business and would be grateful for the chance to earn back your trust.
Warm regards,
Puritech Management Team