PATHETIC SERVICE

I bought two cases of Purina Husky wet can dog food from Makro (the 775g cans). Where one can normally lasts us up to two to three days these cans only lasted one day as more than half the can was filled with sauce and almost no meat. On the 07th of December 2015 I sent an email to purina complaining about the product and what a waste of my money it was. They responded to my e-mail (Edna Tembo) on the 08th of December 2015 apologizing and asking me for more info in order for them to give me a replacement voucher. I provided them with all the requested information as requested and up until to date I have not heard anything back from them ever again! How pathetic is that for customer service? Why should I even bother buying their product again if they don't give a damn!! I am very disappointed!!