I WANT MY MONEY BAC****

I have been waiting for an order for over a month going for 2 now.I paid an extra fee for my parcel to arrive within 4-7day. All I get is 'your parcel was shipped, be patient' which is not good enough considering I paid extra to get my parcel on time. The tracking system they are using is awful, my parcel was last scanned on the 28th September. All I need is a refund, I don't think I want to do business with them ever again.