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nyaradzo M
1 reviews | Active since Jul 2011
18 Nov 2015, 15:58
POOR SERVICE DELIVERY
We usually get water delivered on Tuesdays so we never got any water on Tuesday, so i emailed Samantha Franck | Helpdesk |East Rand on Wednesday and she told me we were going to get 5 bottles of water by COD. When I called her later around 3pm she told me that their drivers are unable to deliver anymore of which i had explained to her how urgent we needed water, unacceptable!! So Samantha transferred me to the Supervisor who never took me seriously and was actually LAUGHING when i was telling him we needed FAST, EFFICIENT Service as per Pureau Water LOGO. <br> <br> I am totally upset with the way the staff responded to me, not considering the frustration i had for not having water for 2 days!!
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Pureau Fresh Water Co.'s replyOfficial
19 Nov 2015, 10:49Hello maijosh,
Thank you for bringing this to our attention. We apologise for failing to deliver on the alleged commitment given to you by our staff member. Action will be taken as when we make commitments we must deliver. An urgent delivery was scheduled this morning and we understand you received your water. We generally require 48 hours notice to deliver water unless an alternative arrangement is made with a Pureau GM. In future please address emergencies with your local GM (details on www.pureau.co.za). We apologise for the inconvenience and look forward to keeping you hydrated during this hot season.
Thank you for bringing this to our attention. We apologise for failing to deliver on the alleged commitment given to you by our staff member. Action will be taken as when we make commitments we must deliver. An urgent delivery was scheduled this morning and we understand you received your water. We generally require 48 hours notice to deliver water unless an alternative arrangement is made with a Pureau GM. In future please address emergencies with your local GM (details on www.pureau.co.za). We apologise for the inconvenience and look forward to keeping you hydrated during this hot season.
Pureau Fresh Water Co.'s reply19 Nov 2015, 10:49
Official
Hello maijosh,
Thank you for bringing this to our attention. We apologise for failing to deliver on the alleged commitment given to you by our staff member. Action will be taken as when we make commitments we must deliver. An urgent delivery was scheduled this morning and we understand you received your water. We generally require 48 hours notice to deliver water unless an alternative arrangement is made with a Pureau GM. In future please address emergencies with your local GM (details on www.pureau.co.za). We apologise for the inconvenience and look forward to keeping you hydrated during this hot season.
Thank you for bringing this to our attention. We apologise for failing to deliver on the alleged commitment given to you by our staff member. Action will be taken as when we make commitments we must deliver. An urgent delivery was scheduled this morning and we understand you received your water. We generally require 48 hours notice to deliver water unless an alternative arrangement is made with a Pureau GM. In future please address emergencies with your local GM (details on www.pureau.co.za). We apologise for the inconvenience and look forward to keeping you hydrated during this hot season.