Bad Service

We have two water coolers at our office on rental at Pureau. I have reported over a month ago that they are both not working correctly and asked the company to exchange both coolers. They came out to replace only one and send a water rack in the place of the second cooler. I complained on the website and on 3rd October I was send contacted via email by Johlene Roberts, stating she will upgrade both units to new one's and that I would have my delivery by this week 8 October. Up until today still no replacement received, get the run around when I call or email. It has now been way to long, is this the type of service this company gives? It took me a year to get my water delivered in the first week of each month, every single time I wrote on the document I have to sign for delivery and yet it took a year to get that part right?