Pure Pleasures
Unclaimed Business
|3.4|5 Reviews (last 12 months)|This business does not respond to reviews
Pure Pleasures
Unclaimed Business
|3.4
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.4|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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TSHEPO T
1 reviews | Active since Jun 2014
2 Jul 2026, 14:23
Supplier refusing to exchange item not working in less then 2 months
I am writing to express my disappointment with the after-sales service I have received regarding an order of two electric blankets purchased through Takealot. I bought two identical electric blankets, and within just two months, one of them stopped working completely. Both blankets have been used in the same manner, placed on different beds, and cared for according to the manufacturer's instructions. Despite explaining this to the supplier, they have refused to replace the faulty blanket, even though the product is still covered by the stated warranty. What has made this experience even more frustrating is the poor communication from the supplier. I have repeatedly had to follow up for updates, as they failed to keep me informed throughout the process. This has been both time-consuming and disappointing. I chose to purchase through Takealot because I trust your platform to work with reputable suppliers who stand behind the products they sell. Unfortunately, this experience has left me questioning that confidence as iv been buying through Takelot and I have never ever experience what I experienced with this specific supplier. I would appreciate it if Takealot could review this matter and assist in ensuring that the warranty is honoured or provide an appropriate resolution. I believe it is reasonable to expect a product that fails within two months to be replaced under warranty. Ohh and I forgot to add that before the below email from Hayley was sent – 2 days before I spoke to her telephonically and she assured me that she will reach out to management so sent a replacement order, 2 days later when I follow up, she changes her tune.
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TSHEPO T
1 reviews | Active since Jun 2014
2 Jul 2026, 14:23
Supplier refusing to exchange item not working in less then 2 months
I am writing to express my disappointment with the after-sales service I have received regarding an order of two electric blankets purchased through Takealot. I bought two identical electric blankets, and within just two months, one of them stopped working completely. Both blankets have been used in the same manner, placed on different beds, and cared for according to the manufacturer's instructions. Despite explaining this to the supplier, they have refused to replace the faulty blanket, even though the product is still covered by the stated warranty. What has made this experience even more frustrating is the poor communication from the supplier. I have repeatedly had to follow up for updates, as they failed to keep me informed throughout the process. This has been both time-consuming and disappointing. I chose to purchase through Takealot because I trust your platform to work with reputable suppliers who stand behind the products they sell. Unfortunately, this experience has left me questioning that confidence as iv been buying through Takelot and I have never ever experience what I experienced with this specific supplier. I would appreciate it if Takealot could review this matter and assist in ensuring that the warranty is honoured or provide an appropriate resolution. I believe it is reasonable to expect a product that fails within two months to be replaced under warranty. Ohh and I forgot to add that before the below email from Hayley was sent – 2 days before I spoke to her telephonically and she assured me that she will reach out to management so sent a replacement order, 2 days later when I follow up, she changes her tune.
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Arshad A
1 reviews | Active since Jan 2014
14 Jan 2026, 09:47
Pure Pleasure products are terrible quality
Never purchase a product from this company , my electric blanket stopped working after a few months and they are refusing to fix it. They blamed the faulty blanket on the way I installed it , I followed the instructions meticulously. They use any excuse not to repair their inferior product. I will never buy another product from this company
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Arshad A
1 reviews | Active since Jan 2014
14 Jan 2026, 09:47
Pure Pleasure products are terrible quality
Never purchase a product from this company , my electric blanket stopped working after a few months and they are refusing to fix it. They blamed the faulty blanket on the way I installed it , I followed the instructions meticulously. They use any excuse not to repair their inferior product. I will never buy another product from this company
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