HM
Hellen M
1 reviews | Active since Jun 2022
01 Jun 2022, 17:33
Pure hearts catering services
My name is hellen moloto I have a policy with pure hearts my grandmother passed away on Monday 30th of may and I called them and inform them about the funeral , they emailed me the claim form and told me what to attach on Tuesday 31st of may I emailed all the necessary documents to them and they said to me don’t I want money which is 7500 instead of services I said no I want services bcs at home I have no one to help me that is why i joined the catering services today 1st of June they said they can’t help me bcs my policy didn’t mature I joined the policy last year please help so that my grandmother can’t be buried in dignity 🙏🙏
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Replies (2)
Pure Hearts Funeral Catering Services's replyOfficial
02 Jun 2022, 07:13Hi Helen
Hope this finds you well. Kindly note that for a claim to be processed all necessary documents should be submitted.
The claim was rejected based on the waiting period. Your grand mother was still on waiting period on the date that she passed. That was clearly explained to you and you know that too.
Regards
Hope this finds you well. Kindly note that for a claim to be processed all necessary documents should be submitted.
The claim was rejected based on the waiting period. Your grand mother was still on waiting period on the date that she passed. That was clearly explained to you and you know that too.
Regards
Pure Hearts Funeral Catering Services's reply02 Jun 2022, 07:13
Official
Hi Helen
Hope this finds you well. Kindly note that for a claim to be processed all necessary documents should be submitted.
The claim was rejected based on the waiting period. Your grand mother was still on waiting period on the date that she passed. That was clearly explained to you and you know that too.
Regards
Hope this finds you well. Kindly note that for a claim to be processed all necessary documents should be submitted.
The claim was rejected based on the waiting period. Your grand mother was still on waiting period on the date that she passed. That was clearly explained to you and you know that too.
Regards
HM
Hellen M's updateReviewer Update
02 Jun 2022, 07:43Waiting period short of one day does one day really makes a difference
HM
Hellen M's update02 Jun 2022, 07:43
Reviewer Update
Waiting period short of one day does one day really makes a difference