Non-payment on Policy Claim by Pure Hearts Funeral Catering Services

I am Pure Hearts policy Holder. One of the people on my policy passed away on the 16th of July 2022. I then submitted my claim on the evening of the 19th of July 2022. I was told that all the documents submitted for the claim are in order and that my claim would be paid within the next 48 hours. I opted for the Cash Option instead of the Catering Services. To-date, I am still waiting for my claim to be paid out.

The entire time I have been the one chasing after them for feedback and a status update. All that they do is send WhatsApp messages saying the payment is been processed. The last message was that the payment was made. I also asked for proof of payment and I am still waiting. It's like all the employees that answer the telephone don't know the processes and what is going on, they just ask for contact details and promise to call back with information which they never do.

Beware of this company and of Catering Services companies offering a cashback option just to increase their sales and membership numbers. Rather stick with the well known companies. I have sought legal counsel to assist me with getting resolution on this issue and my claim paid.

This has been a horrible experience in a time of grief. Beware!!!