Product never installed deposit never refunded

A water filter system was purchased same was never installed as per the agreement. Various excuses and reasons as to why the system could not be installed. Willie Visser confirmed that he will refund the deposit paid as he was unable to provide the system. The deposit has never been refunded again various excuses and lies being told as to why he can not refund the money. Its been 8 months we have been waiting. A ******** case has been opend with the SAPS