Worst product - I do not recommend anyone to buy Puma Sneakers

Escalation to Puma on 11 May 2024: Good day

I ordered a pair of sneakers via your online store in September 2023.

However, I have noticed that the inside, top part of the toes actually has a hole in it.

This was expensive sneakers and for the shoe to get a hole on the inside is very poor quality, especially seing its PUMA.

Please can you advise on this as I am disappointed in this product and expect you to provide me with a solution.

Reply from Puma 17 May 2024: Hello Yolande,

Thank you for your email. We apologise for the delay. We are experiencing high volumes at the moment.

We are sorry to hear about the issue you're experiencing with your boots. It's important to us that our customers have a positive experience with our products, and we take any concerns seriously.

While we haven't received complaints of this nature before, we understand your frustration, regretfully we are unable to process a return as it has passed the 6 months return policy for a faulty item.

Once again, we apologize for any inconvenience this may have caused you.

Regards, PUMA

My reply to the above 17 May 2024: Good day

First of all I did not buy boots, I bought a pair of sneakers.

This is really disappointing Customer Service that you are providing.

I basically wasted my money, R1119.20, of it. This is not a little bit of money, but a lot, especially for a pair of sneakers. So i was expecting proper quality shoes for that price.

I am not able to wear the sneakers as both the shoes have holes on the inside where the toes are, making the shoes look dirty.

It's a waste spending so much of money only to wear a pair of sneakers for only a few months then having to get rid of them.

I will not recommend anyone I know to buy any Puma sneakers. The quality of your products are terrible.

Puma's reply on 20 May 2024: Dear Yolande.

We sincerely apologize for the confusion in labelling your item as boots instead of sneakers. We understand this must have been disappointing for you.

Unfortunately, our return policy stipulates that items cannot be returned after six months from the date of purchase. Regrettably, we are unable to make an exception in this case.

Please know that your feedback is invaluable to us, and we will ensure that it is forwarded to the relevant team for quality improvement purposes. We are committed to providing the best possible experience for our customers, and your input helps us achieve that goal.

Once again, we apologize for any inconvenience this situation may have caused.

Wishing you a wonderful week ahead.

Regards, PUMA