the worst serves when it comes to a refund

<p>i purchased a pair of sneakers from the puma store in canal walk century city on the 25.06.2016.i was greated with awsome customer services at the time of purchase. two days later i returned the shoes to the store as i was not in need of it anymore i took the sneakers back and a lovely sales assistant helped me at the time,he then advised me that they do not have cash at the store as it is early and have not made any cash sales yet can they refund the money back into my account i advised them that it was ok as they advisedme the money will be back into my account with in the next 24/48 hours i advised the sales person who assisted me that the type of card i have is a savings account. i took the sneakers back on the 29.06.2016.i let the weekend go buy and on monday the 04.07.2016 i returned back to the store to advise them that the money has not yet been put back in to my account the young sales lady who assisted me at the time looked confused as ever she then advised me that the refund normally takes 3 working days.i advised her that the 3 working days have passed ahe then made a phone call as the store manager was not in on that day and the store manager advised her because they could not recognise the card type at that time after i told the sales person the type of card and account i have and in this case she advised me it would take 5/7 working days i went back to the store on the 08.07.2016 spoke to another different sales assistent at the store and he advised me that there is nothing they can do at the moment as the banks are closed and they are not able to call them.the sales agent continued to raise his voice at me.i then left my details with them as they made a copy of the slip (refund slip) that they provided me with when they processed the refund.the sales asistent called me on the 12.07.2016 to advise that they spoke to there financial department they advised that the money was in the process of a refund and they cant see why the money have not cleared in my account .he then advised me that i bring a copy of my bank statement to the store so that i can show them no money was cleared into my account.what upsets me the most is the fact that they take this long to assist with a refund. i work in a place where i deal with refunds all the time and i have not once come across this i am extreemly dissapointed in the way they run things and the highlight of it all was when he advised me that if it is a fault on there side i would need to wait on a refund as the head office on joburg needs to refund that funds to me. R720 taken from my account in an instant but they cannot refund that amount to me as a simple request. i will no longer be going to this store ever again i have advised alll my friends and family about this place.</p>