Terrible customer service

Over promise and under deliver. They promise to escalate courier issues which they done. They don't give feedback and they don't assist further. They hardly answer phones and when they do theu promise the moon and stars. I was expecting a parcel on Tuesday and today is Saturday where I needed the items for gifts for a party which I'm attending today. No items arrived. This is unacceptable especially as Puma is an international brand and should help better with customer service