PUMA .ZA ****MED ME

I bought sneakers for my kid at Puma online store on Friday 04 December as a Christmas gift . The transaction was successful and the sneaker was supposed to reach me by Tuesday 08 December at the delivery location I selected. On Sunday 06 December I receive an email from Puma that they cant fulfill my purchase order for reasons they didn't specify. The part I don't get is that they told me they will refund me after 10 working days, mind you I used my last money To purchase these sneakers. I called TO ASk them to refund me my money as soon as possible because I cant Afford To wait 10 working days. They told me they will process my refund. I had seen another sneaker elsewhere and I needed the money to buy it. Till today I had not received my money and the sneakers I saw elsewhere are selling fast, so it means my kid will miss out on it as well. It's not my fault that Puma website and warehouse systems dont communicate in real-time, I shouldn't be the one who suffers because of their faults. I NEED MY MONEY ASAP. My kid shouldn't be paying for Puma's mistakes. I regret ever using that website, in the looong years I've been using online shops this is the first time to encounter this kind of situation. I feel like I have been ****med. I am angry disgusted and I NEED MY MONEY BACK