Puma terrible online customer service

I bought shorts from Puma, 2 which I kept and returned one for a refund as they didn't fit me. Logged it in for returns and they sent a messenger to come pick it up, then they sent a email saying they recieved the package and will revert to me after checking it, this email was recieved on the 5th of Aug 2024. Since then, I have received no communication from them, I've sent emails, even called for a couple of days where the phone just makes you hold then send you to a place where you leave a message, to which I've done and still no communication from them. I then called once again and spoke to a lady who took my detail and said she come to me and I gave her my order number, that was yesterday 12 Aug. 2024, still communication Terrible customer service