Puma please stop using Fastway for deliveries

Ordered sneakers from Puma on the 17th, on the 18th I get an update that my parcel has been given to the courier. On the 19th I get an email from Fastway saying my order is out for delivery. Im excited waiting for my order. Later on I get a message that they couldnt deliver because they couldn't get hold of me. Which is a lie because I was home the whole time and nobody called. I think there was no plan to deliver my parcel. They getting greedy and biting more than they can chew. They taking too many orders and they unable to deliver..They've had my parcel from the 18th, its the 22nd today and they still haven't delivered. They never respond to the chats or emails. Puma dont you guys have a service agreement with them on how long it should take for them to deliver to your customers. I am your customer not Fastway. Now I have to chase Fastway for my parcel and I have no business with them. They've been sitting with my parcel for 5 days, how will I know that what they deliver is what you gave them.. Please use another courier compay this is ridiculous.