AS
Aviva S
1 reviews | Active since Jul 2011
19 Jan 2021, 19:26
Puma online shop: no customer service
I ordered a pair of sneakers for my son on 6 Jan, Puma confirmed my order was on way 7 Jan. Have yet to receive it. Tracked the parcel with Pargo, but they said Puma had failed to 'provide correct documentation' and would 'escalate' it with Puma. Have emailed Puma three times, but only had an automated response telling me to track the parcel! This company's online outlet is either a total **** or totally ***********. Am about to write a bad review for Pargo too, but maybe they can't get answers from Puma either!
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Aviva S's updateReviewer Update
27 Jan 2021, 15:20Finally got hold of Puma customer rep Lynn over the phone. She was very friendly, helpful and apologetic. She kept me updated as promised and was always upfront. In the end, the answer between Puma and the couriers was that the parcel was 'lost'. She offered me a refund and immediately sent me the necessary form. This was not her fault, and I'd suggest a good rep like Lynn would be better off at a more reliable outlet than Puma ZA online shop! Stay away from Puma ZA however. They promise great deals, but don't deliver.
AS
Aviva S's update27 Jan 2021, 15:20
Reviewer Update
Finally got hold of Puma customer rep Lynn over the phone. She was very friendly, helpful and apologetic. She kept me updated as promised and was always upfront. In the end, the answer between Puma and the couriers was that the parcel was 'lost'. She offered me a refund and immediately sent me the necessary form. This was not her fault, and I'd suggest a good rep like Lynn would be better off at a more reliable outlet than Puma ZA online shop! Stay away from Puma ZA however. They promise great deals, but don't deliver.