Puma New Market useless staff and remember to ask for a gift receipt

Worst experience ever with Puma outlet store New Market Alberton. Tried to return a t-shirt with tag on I received as a Christmas gift and wanted to exchange it for another style, was willing to pay in any difference. Told security and a staff member I don't have the receipt as it is a gift and was told no problem. When the person who can authoriser exchanges came back from the toilet she now says she can't do an exchange without a receipt. I said it was a gift then she pipes up with attitude and says then the person who bought it for me should've asked for a gift receipt as if that's a option because I have never heard any puma store cashier ask me if I want a gift receipt. Now Thandeka starts asking stupid questions like when did the person come and buy it and how much did they spend...why must I now offend the person gifting me a top with all these questions to look rude. I have never received such bad service from your stores as I have at New Market, staff chatting in their own language, attitude, poor training and utter bad manners and just pure unhelpfulness. Madam Thandeka could've been less bothered to make a simple exchange. One would assume your store is in financial difficulties or your system can't handle a simple exchange. I contacted customer service via email which was just as useless and sends me a link to exchange policy and the link doesn't even work. Seriously pathetic and puma will be loosing my business and I will be warning people not to purchase anything without a gift receipt because clearly your staff have not been trained to offer this. Disgusted with Puma New Market...worst run store ever!