Puma forever disappointed.

I would like to notify the reader of the very poor level of customer service i received from Puma Canal Walk. I bought my very first pair of puma shoes online and received it a week later in good order besides the fact that it was a size to small fault on my part so last Friday 8 July 2022 my girlfriend and i took the box with all paperwork received upon delivery and went CW store The gentleman i assume is the store morning shift manager (light of complexion gentleman) assisted us very knowledgeable about his product we explained our predicament and he was very friendly and was going to sort it out. He also informed us that they didn't have the terae shoe i wanted but could offer me some classic suedes. I then told him to give us a few moments left my shoes there and ran one errand in the mall. When we got back he was off duty. The lady that assisted us then didn't have any empathy people skills or customer service savvy at all. I am really surprised how she is in that position. She was so cold toward us it felt like we stole the shoes and tried to pull a fast one on them saying she doesn't know if it was R900 or R1300 i know what i paid R1300 She was seeing the sale price that it dropped to over the weekend. We took the shoes and left with a sour taste in our mouths. All because of an invoice that wasn't with the box. Bare in mind all info about the shoes are in the box itself packed from on the dot warehouse. It seems tougher than and exchange and a local china shop. So we left i got requested a invoice from head office called the store today spoke to Yanga and explained who i dealt with Friday he handed the phone to the m shift manager he knew exactly what i was talking about. He even asked if i still want what i picked last Friday and it it must be kept aside. I even got the stores email address and sent it to the store informing them that the shoes will be picked up today. I am office bound my girlfriend then drove all the way from Stellenbosch to Canal walk to encounter the afternoon (woman) manger today 12 July 2020. So she was then faced with no shoes in stock she had loss of signal and asked said manager to call me to find out if there's anything else i want as to not have made the trip for nothing. She was told no she can't Gf asked even a missed call i will call back. She says she cant. The only reason she asked is because she had network issues.. People need to know especially in retail or customer service situation that its not what you say or how you say it. Tomorrow she may need my service at my company then what service would she expect? We all need each other somewhere someway somehow. Ubuntu right? ***