Online purchase pathetic

Online purchase pathetic and not to mention the call Centre that always had a high voltage of calls how many consultants do you have? I bought shoes online and realised size is incorrect called and I was advised they will have to cancel the order all together and I would receive email to advise to date nothing, I have been making several calls and sending email to no avail I regret buying online my worked hard money is gone and I don't have shoes sies maan