WA
Will A

1 reviews | Active since Oct 2012

28 Sept 2017, 15:48

Not rich enough

Hi recently visited the Puma Store in the Canal Walk Shopping Centre. This was my first time purchasing at the Puma store. I walked in and no-one came over to assist. When i looked around the 3 sales guys/gals were standing behind the counter doing who knows what.

What aggravated me a lady came in, probably rich enough judged on her attire, the store assistants then rushed to asked her if she needed any help and at this point i was followed by the security in store. I did not look rich or my presence in the store did not make the cut because i had on a shorts etc.

I left the store at this point and my wife convinced me to go back because i saw some clothing i liked. I then went back to the store and looked for a sizes myself while being hawked by the security. Once i got the sizes and the items i wanted some sales assistant came to ask if i need assistance.

The only problem i have is that only when they saw i was going to purchase i was asked that if i need assistance and not when i entered the store like the other customers, after roaming the store for about 10+ min.

Just wanted you to know that i will not ever purchase at your store ever again.

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Replies (1)
WA
Will A's update22 Nov 2017, 09:13
Reviewer Update
It is absolutely disgusting that PUMA does not respond to customer complaints.... Why would they care, they take our money and shower their customer with unpleasant treatment in store. This is one brand that will not get a cent out of me.