not received what i paid for and item snatched out of my cart

Good day Firstly you guys snatched sundowns women's T-shirt out of my cart, while I was putting card details no proper explanation for that was given to me. now I placed an order of tracksuit and jacket look what I got two jacket order number P*** this is not acceptable no customers deserve to be treated like how you guys treated me. this is definitely. I want my t-shirt and tracksuit in full