Lousy staff and poor assistance!

I am extremely disappointed at the service that the staff at Puma Mall Of Africa has given me. Puma has been my go to store for years!, but now I am left with no choice but to no longer purchase anything from this brand and opt for your respective competitors.

Not only did the gentlemen who sold me your product drag their feet while at work, they were of no assistance at all and very disregarding.

I bought my mother a Christmas gift from your store, specifically gym trousers. Upon granting her the gift, she fitted the pants and they only got up to just above the knees. She IMMEDIATELY returned them back to me to exchange for a larger size.

I went back to the store to exchange for a larger size and all I got from your staff was a lousy “sorry we can’t exchange this, it has been worn”. The gentlemen fiddled with the item and found a stretch by the buttocks area and said it even smells. These pants were not even worn up to the hips and only got up to just above the knees!

I thus concluded that your store sold me a product that was already in defect.

Your staff clearly do not check products for defects and leaves them on hangers only for them to backfire to customers and be disrespected in this way!

I demand a complete refund for the product!