I hope hello Peter will help me

On 27th of October I bought few pairs of puma I used for a week and is get torn up and on the on 07th I took them to the store I found a lady and she's refused to assist in the absence of of the manage I left the shoes in the store on Monday the manager photo and he said he can't change it it was my fault, today on 14th I went to shop and he still telling me the story I took my shoes back since he didn't want to help with my matter puma stoneridge