DISGUSTING SERVICE FROM PUMA ZA

I purchased online from Puma during the course of the month and was informed that 1 item was short and would therefore be refunded to me. I had to cancel the bank card used for the purchase due to unforseen circumstances and therefore emailed them to request the refund be done to my bank account ( with details ).

I received a reply 10 days later stating that they would look into the case and let me know. No further response was received despite me emailing to follow up.

Imagine my surprise when the courier company shows up to collect a return from me for Puma!! They expect me to return an item I have not received!

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