Disappointed

On 2 June 2020 I received an order I placed online at Puma - order #P***. It was 2 pair of sneaker for me and my daughter. Both the sneakers turned out bigger in size. I immediately contacted Puma via emailed on the provided email address to request for return. A week with no response to the emailed then I called using the contact details provided on the email for Returns. However the number was busy, in fact always busy. I attempted to contact Puma every week using both emails and phone calls until today but still no response none whatsoever.The terms and condition of Returns states that it must be within 60days from the date of purchase and it looks like that's where this is going because it has been over 30days now.

To resolve this problem, I would appreciate it if Puma can promptly respond in collecting the sneakers and refund my money back into my account effective immediately. I'm sitting here with sneakers that don't fit and puma is nowhere to be found! This is very frustrating!!!