Bad service and rude worker from Puma Outlet Fourways Crossing

I am beyond infuriated with the treatment I got at Puma. I've been made to feel belittled and I have been inconvenienced by Puma Outlet Fourways Crossing.

I go to the store in the morning to ask for a refund as the it was an unwanted gift. The shoes have not been used and I have my till slip. So all is in order from my side.

I am then told that they can't refund me because they don't have enough money, they can refund me into my card but I paid cash and I am told to return later on during the day.

So I sat waiting around roaming the shopping centre for hours before I could get my refund.

Firstly the lady that assisted me was rude and had an attitude. She made me feel as if I was asking her to do duties that are not apart of her job description because I simply asked for a refund.

She told me to return later during the day I told her I live far She had the audacity to tell me that I should have bought at the stores closest to me. Why did they not tell me this when I was buying because there were no hassles when I was buying.

I am quite frustrated by the treatment that we are given.