Absolutely shocking service

I made a purchase during lock down on the 16 of April and was told on the 2nd of May that my item is a winter essential and will be delivered soonest.. I then recieved an email from the courier stating my item cannot be released and only be delivered once lockdow ends, and who knows when that will be. The call center agent then says that all items ordered before 1 May will not be delivered until the end of lock down.. Ok so where did puma tell any of us that? And secondly, Puma should be prioritizing orders placed long ago as opposed to orders being placed after 1 May, I mean someone like me has been waiting almost a month and instead you are prioritizing orders made in the last week!

I am still waiting for the manager to contact me as it's clear no one knows what's going on.