A month later and still no feedback or package

Purchased a pair of trainers on 30 May 2020. This is like the 3rd or 4th purchase made in the space of 2 months. I've had no issues with delivery prior to this. However, the package was sent to the couriers. On The Dot couriers put me through to the courier company, Fedex, and I was told they would conatct me back to advise when I could expect delivery. The package has been sitting with Fedex since 7 June 2020. To date, I have attempted contacting Puma on email, and call, but always with the calls nobody ever answers and on email nobody ever responds. Fedex is now also a problem to get through to, they just drop the call all the time. It is now exactly 1 month since I've made the purchase, and almost 1 month since the package has been at the Fedex Cape Town branch, and still no delivery or contact from any parties. I understand there is a backlog, but to wait a month is a bit ridiculous. I would appreciate a call back, and the onus shouldn't be on the customer to run around trying to find answers as to where their package is. On The Dot now shows that my package is missing, on Fedex it still shows the package is at the branch. What exactly is the story here?