Puma Diepriver Appalling Customer service Gender **************.

On Friday 9 Aug 2024 I visited Puma Service station in Diepriver to refuel my Polo TDi. Myself and my husband with 3 kids in the car stopped and was assisted by petrol attendant Yusuf, we asked him for R200 diesel and he confirmed and repeated after us R200 Diesel. We then heard the car making a strange noise and when checking we saw him throwing in unleaded petrol instead of diesel. We spoke to him and his manager very decently to come to an agreement as we now needed to get ourselves home as well as get my car sorted, the manager requested I leave my car at the service station and I Uber home to Mitchell's plain, I declined this as my husband is a diesel mechanic and I've had bad experiences with trusting random people to "see to the vehicles". We then got a tow truck to tow the vehicle to my husbands workshops in Montague Gardens which Puma had paid for. Furthermore the manager insisted they would pay for the damages on my vehicle as soon as we provided them with the quote/ invoice. Already I had to spend money to get to Montague gardens Friday night, I had to Uber to work Saturday morning as well as my husband Uber to work on Saturday morning - you can imagine the unplanned costs incurred already. Saturday afternoon my husband sent them the costs of damages and this is where it all went sideways, they refused the costs, I then got a call from the owner or whoever he is who was extremely rude to me on the phone shouting at me saying we are taking chances, absolutely pathetic, appalling the way this MAN spoke to me. About 30mins later my husband calls him back and his tone completely changes and he tells my husband that I was the one screaming - Women's months and this man is out here degrading and belittling a women like this. He met with my husband today and didny even pay half of the costs we incurred for THEIR NEGLIGENCE and absolutely disgusting customer service... We are told to support local/ smaller franchises but this is the treatment that I received once again for THEIR NEGLIGENCE. I have had to take off from work for the inconvenience that they have caused me and this man has the most horrible stinking attitude ever, I am so disturbed that this man actually leads staff it makes me wonder what happens to his poor staff at the service station. To the owners of the franchise please investigate who your brand is associated with as this team in Diepriver leaves and extremely bitter taste in one's mouth, I would literally stuck along the road women alone before I stop at this service station again.