Pulse tiles = defective product and poor customer service

We are DISGUSTED by the after sales experience we received from this company, not only was their product defective, they treated us like ***** to avoid having to reimburse us for their defective product. After confirming with the sales assistant that the mosaics we were interested in could be used for the shower, we purchased their mosaics and the mosaic cement from Pulse. Hardly 2 weeks had passed following installation of the mosaics that we noticed almost 40% of the mosaics had started turning from silver to black. After contacting the store, they sent an assessor to verify our claims. For each implausible suggestion the assessors made , we were able to refute their illogical explanations. Furthermore their customer service representative does not bother to feedback even after chasing up with them for a week. If you want to truly know if its worth dealing with a company its by their after sales support and if they * treat their customers fairly *. Pulse does not live up to this.