1 reviews | Active since Jan 2016
Toilet is broken and Drive way is bad
I stay at Karino Flat (Room: 603) in Arcadia Pretoria under agency called Pulse Property Group and I have reported the toilet that is broken at the caretaker on Friday 05/02/2016 and also yesterday I have called the office to report the toilet again and they promise to send someone to fix it even today I am still waiting for them and the water are linking it's mean month end I am going to pay more bill for water because of the broken toilet and also the drive way is very bad for our cars and when it's is raining the whole drive way it's like a dam and Pulse Property Group the services are very poor and also customer services is very poor and for the money I am paying and I am planing to leave this place and I can't advice any one who is looking for the place to stay in there flat and I have more than four days that I have reported the toilet and also my kitchen and the bathroom I am still waiting for the people to come and pain the my kitchen and bathroom and also my stove it's is not working and every month I pay the rent and the money I pay for it's not the service I deserve from this agency it's very poor service and I am very tired about this agency
Re broken toilet:
You are correct in stating that you reported the broken toilet to the caretaker on Friday 05/02/2016. You informed the caretaker that someone would be at home at all times to give access to a contractor. A plumbing contractor was appointed on the same day to attend to the problem. The plumbing contractor went to your unit on Friday afternoon to carry out the repairs, but did not find anyone at home. The plumbing contractor has been to your unit on 3 occasions, but could not find anyone at home. He tried to contact you on your cellphone on 10/02 to gain access, but received no answer. He will keep trying to contact you.
Re driveway and flat interior:
Pulse purchased this building in October 2015 and is still in the process of obtaining quotes to repair the driveway. Pulse is also in the process of assessing the interiors of the individual flats to establish their conditions and to consider repairs.
Re stove:
A job card has been created for the stove that is out of order.
We trust you find this in order.
Re broken toilet:
You are correct in stating that you reported the broken toilet to the caretaker on Friday 05/02/2016. You informed the caretaker that someone would be at home at all times to give access to a contractor. A plumbing contractor was appointed on the same day to attend to the problem. The plumbing contractor went to your unit on Friday afternoon to carry out the repairs, but did not find anyone at home. The plumbing contractor has been to your unit on 3 occasions, but could not find anyone at home. He tried to contact you on your cellphone on 10/02 to gain access, but received no answer. He will keep trying to contact you.
Re driveway and flat interior:
Pulse purchased this building in October 2015 and is still in the process of obtaining quotes to repair the driveway. Pulse is also in the process of assessing the interiors of the individual flats to establish their conditions and to consider repairs.
Re stove:
A job card has been created for the stove that is out of order.
We trust you find this in order.