PM
Princess M

1 reviews | Active since Jan 2019

15 Jan 2019, 15:41

Think twice

I stayed in Apartments on Oak, and nothing gets done until you send an email- as if the caretaker does not live there. There would be noise at odd hours of the day, and security and the caretaker would do nothing. Even security is not tight as they let anyone in without confirming their identity. Further, it's been over a month since I moved out and sent the necessary documentation (which I was only informed about a day before the offices closed for December), but I am yet to receive my deposit. Think twice before moving there. The place is over-priced for the size of the apartments, and depending on your room you might not get enough ventilation- my apartment didn't have a window in the kitchen, while the kitchen door opened into a passage which also did not allow any fresh air in. O, and how can I forget the roaches!

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Replies (1)
Pulse Living
Pulse Living's reply18 Jan 2019, 12:13
Official
Good day Princess M

Unfortunately, you posted your review under a name that is not listed on our rent roll and you failed to mention the unit number, which makes it impossible for us to investigate the progress on the processing of your deposit refund. We can however confirm that tenant refunds were processed on the 10th and on the 17th of January 2019.
 The security guards on site address all noise and disturbances and attend to complaints when received. 

Fumigation is currently being done every 3 months and notices are sent to all residents in advance. 

Should you still have any outstanding queries, kindly address them to ***

Regards
Pulse Property Managers

Best regards,