Terrible tenant services

I recently had an interaction with a staff member named Boni portfolio manager of Marula at riverside , and I feel it's important to share my experience to help improve service quality for future tenants.During our conversation, I found Boni's attitude to be less than professional. His manner of communication came across as dismissive and belittling, which was both surprising and disappointing. It seemed as though little consideration was given to how his words and tone might impact me, especially when expressing his unavailability and redirecting me to other resources. This experience left me feeling undervalued as a tenant and concerned about the standard of communication I might expect in the future.I understand that everyone can have an off day, and the pressures of work can affect us all differently. However, I believe it's crucial for all team members to strive for professionalism and courtesy in every interaction. Constructive feedback is a vital part of personal and professional growth, and I hope this review is taken as an opportunity for improvement.My goal in writing this review is not to disparage, but to highlight an area where I believe service can be enhanced. I am hopeful that by sharing my experience, steps can be taken to ensure that all tenants receive the respectful and professional communication they deserve.