Pathetic customer service from Busisiwe Tyatyeka

The most pathetic service I’ve received from one of your property agent, Busisiwe Tyatyeka. This lady is so rude & disgustingly unprofessional, she thumb sucks the approval or declining of one’s application. The first time I did an application it got declined because “a lot was going out my moms salary” not even based on what the credit check report states & I even start to wonder if a credit check was even conducted. When I called & emailed to ask for advise as to how to improve the credit scoring she could not help instead she was so rude & didn’t wanna hear anything i was trying to explain to her & on top of that she didn’t even bother to respond to the email I had sent. I submitted an application last week again, I call her again this morning to ask about the status of my application she tells me “she’s still busy with another application & that I should wait”. She called me last week saying that the the main applicant & co-applicant should swop due to affordability, I explained why we couldn’t swop, then she went on about “how the system would supposedly reject the application” because co-applicant earns more than main applicant. So now the second application was declined without even being processed. So is it really about affordability or she’s just lazy to actually do her job properly & provide proper service to customers?