No response after paying the app fee

Their agents are impossible to get on the phone. I had to call a couple of times to get a viewing and when I finally did, I put in my application despite of the bad coz I really needed a place to move it. Did I ever get a response back? No. I’ve sent follow up emails to try and find out whether my application had been approved or not but nothing. Mind you, they charge a non refundable app fee. I think that’s what they do, just a bunch of ******* trying to collect the app fee from people looking for a home. I don’t think they the apartments they advertise. When I went to view they literally showed me the office they were in and said all apartments look just like it.