RB
Rolinah B

1 reviews | Active since Dec 2020

13 Apr 2023, 16:09

****mers

I am so angry with pulse living service, I stayed at riverside view @tamboti for a year and evacuated end of January 2023, so every month the accounts department sent an invoice with rent,water,parking, which I had no problem with. Inspection was done with Bonny when I left and everything was fine according to him, I signed the inspection form and left. Two month after I left I get a statement that has : #November 202 2water bill #Cost for burglar replacement and labour # Some broken tile fee #An inspection fee which was not disclosed to me I then sent an email requesting an explanation as to why am I paying for a burglar that I left working just fine? why am I paying for November water bill instead on January ?and I have sent multiply emails( ***,***,***,***) its been two weeks and nobody bothers to get back to me, while am still waiting for feedback I get an email from your debtors desk with a final warming that my account will be handed over if I did not make a payment in the next 20 business days. if the burglar or anything was broken Bonny would have noticed because he is the one who did an inspection. and where is the inspection form that states that those things are/were broken.

I hope my query wont be ignored again

regards Khensani

0
Replies (8)
RB
Rolinah B's update13 Apr 2023, 16:42
Reviewer Update
ref:G18-QR4610-Final statement

Pulse Living
Pulse Living's reply14 Apr 2023, 10:02
Official
Dear Rolinah B

The landlord wishes to finalise this issue amicably and has agreed to waive the repairs and maintenance charge of R1050.00.
We trust that this meets your approval.

Regards
Pulse Team


RB
Rolinah B's update15 Apr 2023, 07:12
Reviewer Update
Good day

Even though you did not address all my concerns. they can send an updated statement so we can get this over and done with.
Pulse Living
Pulse Living's reply15 Apr 2023, 11:14
Official
Dear Rolinah B

An updated statement will be provided on Monday.

Regards
Pulse Team
RB
Rolinah B's update18 Apr 2023, 08:46
Reviewer Update
Good day

i am still waiting for the statement
Pulse Living
Pulse Living's reply18 Apr 2023, 08:57
Official
Good day

The updated statement was emailed yesterday, but it might have been sent to an incorrect address.

Please send an email to *** and request that your mail be forwarded to the legal department. Please state your unit number and request for updated final statement in the subject line.

Regards
Pulse Team
RB
Rolinah B's update18 Apr 2023, 09:16
Reviewer Update
so suddenly my email address is captured incorrectly? I am not able to sent an email because the email you provided only shows ********** . You can either ask them to forward the statement again to the correct email address or you can sent the email on my behalf...........i just want the statement nothing else
Pulse Living
Pulse Living's reply18 Apr 2023, 09:21
Official
Hi

Could you please call our office in East London and ask to speak to the legal department.

Thank you