1 reviews | Active since Jul 2019
*********** property agents
Worst experience ever. I put in my notice to vacate the property on the 1st of July 2019 and I asked them to confirm receipt of the email but no one responded for a week. Then towards the end of the second week someone gave a courtesy call asking me if I had found a place to stay and I said I had. Last week I was surprised to get an email with a statement for my rent that's due by the end of the month (my rent was billed in advance) so they were not supposed to bill me at all since I had put in notice. I called them and they assured me that they would rectify the issue and I should not expect a debit order. Last night a bank notification came and the debit order went through. I am still waiting for their response but as usual, it will take forever and a day to get it fixed. Saying that I am annoyed would be an understatement.
We sincerely apologise for the fact that the debit order was not cancelled timeously. As advised by our office, you will be refunded as soon as the money reflects in our bank account.
Your payment reflected today and your refund will be processed tomorrow.
Regards
Pulse
We sincerely apologise for the fact that the debit order was not cancelled timeously. As advised by our office, you will be refunded as soon as the money reflects in our bank account.
Your payment reflected today and your refund will be processed tomorrow.
Regards
Pulse
