Blaney house complaint

I have recently been bul**** by a staff member of Pulse Living in a call. I then have written an email to Pulse about my complaint and till now (24Hrs ) later I have not received a call about my query.

I do not understand the billing of Pulse Living in the Blaney Community in the Eastern Cape and currently I think it is unfair and Pulse can not call me to detail the invoices that are sent my way. I am billed R384 a month for electricity of a vacant house that has been vacant since 1 December 2020 there is no water and electricity usage. This to me looks suspicious.

I do not even want to talk about the diminishing and racially profiling comments I have had to receive from the staff member that called me.