1 reviews | Active since Sept 2016
BAD SERVICE ELMERS END
We have stayed at this place for just over a year and all we had was issues.
Hot water we hardly had, every time it would be a burst pipe or the technician is working on it. We were lucky to have hot water at least for one day. Funny thing is they charge for water you actually are not getting. We have complained about this many times.
The security was just as bad, everyone and anyone could come and go as they please with no proper checks, and the gates hardly worked.
Lets not start on the manner which things are handled, the communication is so poor and when you have something to complain about you get a major attitude. The service at this complex is so poor, the flats are so nice and have potential but the service you get there is plain out horrible.
The billing for their water is apparently behind as well, which I cannot even understand.
I can honestly say that since we moved out it has been so much better.
We are sorry to hear that you did not enjoy your stay at Elmer's End.
We apologize for any inconvenience suffered as a result of water interruptions. As you are aware, the landlord is continuously implementing measures to improve the plumbing infrastructure and the hot water system. SMS communications are sent to tenants to notify them of any issues and to keep them informed.
Your allegations regarding the security service is noted. This will certainly be addressed with the service provider.
Water readings and billings are done by an independent company. The landlord receives the readings and billings a month after the readings are taken, therefore the delay in on-charging.
Kind regards
Pulse Team
We are sorry to hear that you did not enjoy your stay at Elmer's End.
We apologize for any inconvenience suffered as a result of water interruptions. As you are aware, the landlord is continuously implementing measures to improve the plumbing infrastructure and the hot water system. SMS communications are sent to tenants to notify them of any issues and to keep them informed.
Your allegations regarding the security service is noted. This will certainly be addressed with the service provider.
Water readings and billings are done by an independent company. The landlord receives the readings and billings a month after the readings are taken, therefore the delay in on-charging.
Kind regards
Pulse Team